Terms and Conditions of Use

Last updated: 23 May 2026 · Version 2.0

By accessing or using MarketHub you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use the platform.

1. Definitions

"MarketHub" — the SaaS platform provided by CAIO DIGITAL STUDIO S.R.L. (at markethub.dev, mailhub.caiostudio.eu or other affiliated domains).
"We", "the Operator" — CAIO DIGITAL STUDIO S.R.L. · CUI RO52220769 · J J2025055360002 · Registered office: 6A Alexandru Macedonsky Street, Cluj-Napoca.
"You", "the User" — the natural or legal person using the platform.
"Service" — MarketHub's features: Email Marketing, SMS Marketing, Google Ads, Apple Search Ads, the company directory, and the AI assistant.

2. Account and Eligibility

You must be at least 16 years old and legally capable (if representing a company, you must have the authority to bind it).
You are responsible for the security of your credentials. Any activity on your account is considered yours.
Do not use the platform for reverse engineering, cloning, or unauthorized resale.

3. Sending emails (your own accounts)

MarketHub sends emails from your own accounts: either via your own SMTP (password/App Password), or via "Connect with Google" (OAuth, permission gmail.send). You are responsible for complying with the limits and rules of your email provider (Google, Microsoft, Hostinger, etc.) and applicable anti-spam legislation. See Privacy Policy for how we handle Google data (Limited Use).

4. Plans and Billing

Subscriptions are monthly or annual, paid in advance via Stripe. Prices in EUR, VAT in accordance with EU law.
Auto-renewal; cancel anytime from Settings → Subscription.
When plan limits are exceeded, overage rates displayed in the app apply; you can set alerts at 80% / 100%.

Refund policy: We do NOT offer refunds. Subscriptions and credits are non-refundable once paid — upon cancellation you may use the service until the end of the paid period. Reason: the service consumes external resources (e.g. AI, SMS) at the time of use.

EU Consumers: the 14-day right of withdrawal (Directive 2011/83/EU) does NOT apply to digital services performed immediately with your consent (Art. 16(m)). By activating and using the service you confirm immediate performance and the loss of the withdrawal right. For major technical issues email office@caiostudio.eu — we may offer credits/extension at our discretion.

5. Acceptable Use

You may not use MarketHub for:

Spam (purchased lists, no B2B legal basis, or no opt-in for consumers)
Illegal content: phishing, malware, fraud, scams, hate speech
Infringement of copyrights / third-party trademarks
Violating the rules of email providers (Google, Microsoft, etc.) or anti-spam legislation (GDPR, Legea 506/2004, CAN-SPAM, CASL)
Mass scraping of the platform, API reverse engineering, quota circumvention, resale without written agreement

Upon violation: warning → suspension → account termination without refund. In serious cases, we will notify the authorities.

To prevent abuse, we may review campaign content (automatically via AI and, where necessary, manually by an administrator) and may stop or suspend abusive campaigns.

6. Content & intellectual property

The content you create/generate (emails, templates) belongs to you; you may use it freely, including commercially.
The AI may produce inaccurate information — verify before sending. You are responsible for the accuracy and legality of your messages.
The MarketHub platform (code, design, brand) is the property of CAIO DIGITAL STUDIO S.R.L. You receive a non-exclusive, non-transferable, revocable license for the duration of the subscription.

7. Availability

We target 99% monthly uptime (excluding announced maintenance). The service is provided "as is"; bugs or third-party downtime (Google, Anthropic, Stripe) may occur. For major downtime caused solely by us (over 24h), we offer proportional credits (not cash refunds).

8. Limitation of Liability

MarketHub is provided "AS IS" and "AS AVAILABLE". To the extent permitted by law:

We do not guarantee the results of your campaigns (opens, replies, sales).
We are not liable for indirect damages, or losses of profit/reputation/data.
Our total liability is limited to the amount paid by you in the last 12 months.
We are not liable for issues caused by third-party providers, network failures, or force majeure.

9. Indemnification

You indemnify us against any claims/damages arising from: breach of these Terms, your content/campaigns, or your violation of applicable law or third-party rights.

10. Termination

You may cancel anytime (access until the end of the paid period). We may terminate your account for serious violations, non-payment, or legal risk. After termination you have 90 days to export your data; it is then deleted per the retention policy.

11. Applicable Law

These Terms are governed by Romanian law. Disputes involving legal entities are resolved by the courts of Romania; for consumers, local law applies (Rome I). Before going to court, we seek mediation at office@caiostudio.eu.

12. Amendments

We may update these Terms; major changes are notified via email + in-app banner at least 30 days in advance. Continued use = acceptance.

13. Complaints (consumers) & operator identification

First, write to office@caiostudio.eu (reply within max 5 business days). Then: ANPC · SAL · ODR-EU.

CAIO DIGITAL STUDIO S.R.L.
Registered Office: Strada Alexandru Macedonsky nr. 6A, Cluj-Napoca, Cluj County, Romania
Tax ID: RO52220769 · Trade Reg.: J2025055360002 · office@caiostudio.eu
In accordance with Law 365/2002 + EU Directive 2000/31/EC.

Terms of Service

Last updated: 23 May 2026 · Version 2.0

By accessing or using MarketHub you confirm that you have read, understood, and accept these Terms. If you do not agree, do not use the platform.

1. Definitions

"MarketHub" — the SaaS platform provided by CAIO DIGITAL STUDIO S.R.L. (at markethub.dev, mailhub.caiostudio.eu, or other affiliated domains).
"We", "the Operator" — CAIO DIGITAL STUDIO S.R.L. · VAT RO52220769 · Reg. J2025055360002 · Office: Strada Alexandru Macedonsky nr. 6A, Cluj-Napoca, Romania.
"You", "the User" — the individual or company using the platform.
"Service" — MarketHub's features: Email Marketing, SMS Marketing, Google Ads, Apple Search Ads, the business directory, and the AI assistant.

2. Account & eligibility

You must be at least 16 and have legal capacity (if you represent a company, you are authorized to bind it).
You are responsible for the security of your credentials. Any activity on your account is deemed yours.
Do not use the platform for reverse-engineering, cloning, or unauthorized resale.

3. Sending email (your own accounts)

MarketHub sends emails from your own accounts: either via your own SMTP (password/App Password) or via "Connect with Google" (OAuth, the gmail.send scope). You are responsible for complying with your email provider's limits and rules (Google, Microsoft, Hostinger, etc.) and applicable anti-spam law. See the Privacy Policy for how we handle Google data (Limited Use).

4. Plans & billing

Subscriptions are monthly or annual, paid in advance via Stripe. Prices in EUR, VAT per EU law.
Auto-renewal; cancel anytime in Settings → Subscription.
Exceeding plan limits triggers overage fees shown in-app; you can set alerts at 80% / 100%.

Refund policy: we do NOT offer refunds. Subscriptions and credits are non-refundable once paid — on cancellation you keep access until the end of the paid period. Reason: the service consumes external resources (e.g. AI, SMS) at the moment of use.

EU consumers: the 14-day right of withdrawal (Directive 2011/83/EU) does NOT apply to digital services performed immediately with your consent (Art. 16(m)). By activating and using the service you confirm immediate performance and the loss of the withdrawal right. For major technical issues email office@caiostudio.eu — we may offer credits/extensions at our discretion.

5. Acceptable Use

You may not use MarketHub for:

Spam (purchased lists, no B2B legal basis, or no opt-in for consumers)
Illegal content: phishing, malware, fraud, scams, hate speech
Infringing third-party copyright / trademarks
Violating email providers' rules (Google, Microsoft, etc.) or anti-spam law (GDPR, CAN-SPAM, CASL)
Mass scraping of the platform, API reverse-engineering, quota evasion, resale without written consent

Violations: warning → suspension → termination without refund. In serious cases we notify the authorities.

To prevent abuse, we may review campaign content (automatically via AI and, where necessary, manually by an administrator) and may stop or suspend abusive campaigns.

6. Content & intellectual property

Content you create/generate (emails, templates) is yours; you may use it freely, including commercially.
AI may produce inaccurate information — verify before sending. You are responsible for the accuracy and legality of your messages.
The MarketHub platform (code, design, brand) is owned by CAIO DIGITAL STUDIO S.R.L. You get a non-exclusive, non-transferable, revocable license for the subscription term.

7. Availability

8. Limitation of liability

MarketHub is provided "AS IS" and "AS AVAILABLE". To the extent permitted by law:

We do not guarantee your campaign results (opens, replies, sales).
We are not liable for indirect damages, lost profit/reputation/data.
Our total liability is limited to the amount you paid in the last 12 months.
We are not liable for issues caused by third-party providers, networks, or force majeure.

9. Indemnification

You will indemnify us for claims/damages arising from: your breach of these Terms, your content/campaigns, your violation of law or third-party rights.

10. Termination

11. Governing law

These Terms are governed by Romanian law. Disputes with companies are resolved by Romanian courts; for consumers, local law applies (Rome I). Before going to court, we attempt mediation at office@caiostudio.eu.

12. Changes

We may update these Terms; major changes are notified via email + in-app banner at least 30 days in advance. Continued use = acceptance.

13. Consumer complaints & operator details

First, email us office@caiostudio.eu (reply within 5 business days). Then: ANPC · SAL · ODR-EU.

CAIO DIGITAL STUDIO S.R.L.
Office: Strada Alexandru Macedonsky nr. 6A, Cluj-Napoca, Cluj County, Romania
VAT: RO52220769 · Reg.: J2025055360002 · office@caiostudio.eu
Per Law 365/2002 + EU Directive 2000/31/EC.